And what is that "you're the one calling for help so you must be the idiot" attitude all about? Clearly, anyone who can make it through the telephone maze to actually speak with a live tech support representative has proven that she isn't stumped easily.
You must consider outsourcing IT services especially if your business simply can not perform without IT. By outsourcing, you can discuss with your Managed I.T support uttah provider Service Level Agreements or SLA so you will be sure that they support and keep your IT infrastructure maintain its high standard and be accountable if something went wrong.
Hands-on tech support I.T service is expensive to provide long term. Hint: Dell, HP and eMachine are investing millions in low-cost "over the phone" help desk support. They are not hiring as many "boots on the ground" technicians as before. This means that when you do get a problem that requires a little hands-on work, you go on a long waiting list.
Having a telephone Managed I.T support uttah is the best option. Clients could be handled better over phone, than through any other media. Nothing can beat the personal touch a telephone conversation can provide. On the negative side, you'll have to prepare for understanding all kinds of pronunciation and slangs. This could become more difficult customers are from different parts of the world. Also be aware that phones have to be attended even if you are vacationing with your girlfriend on a lovely beach.
That is what makes me mad, every single time. Here are some questions that Yahoo! Web Hosting should put in a questionaire poll for the purpose of gathering data on this subject of beginners building web sites.
Some IT companies will offer some sort of guarantee for their services. Maybe something like "if we can't reduce your IT costs by twenty percent, we'll give you a free audit." Companies that offer guarantees reveal something positive about their character. They stand behind their work, which means they take pride in pleasing you-the customer.